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Zammad

Structured helpdesk system

Preview

EdgeFrame Pro

About

Open-source helpdesk and customer support system for structured ticketing across email, chat, phone, and social channels.

Ratings & Reviews

4.5

out of 5

Clean fit for private deployment

Current

Deployment review

Zammad can sit behind the EdgeFrame gateway without changing the way teams ask, draft, search, or automate work.

Best when paired with local governance

Updated

Architecture note

Model routing, access controls, and audit trails matter more than the app shell. This gives the interface a strong base without sending work to rented APIs.

Similar to

ZendeskFreshdesk

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Information

Category
Support
Verification
Community
Min. Hardware
EdgeFrame Pro
Stars
5.6k
Forks
990
License
AGPL-3.0